Getting The Mogul For Your Apache

[D/\SH]

well i bought this off of ebay for the mere price of 100 bux after shipping. i than sent the attached email to the sprint representative even though it wasnt the truth really but hell i need the mogul back since i gave mine to my sister for christmas. start at the bottom of the email and read your way up otherwise you will be lost lol. im stoked all it took me was one email and they will be having the bad boy heading my way. ill keep posting the emails that they send to me to keep you informed on the whereabouts of the phone. but heres the email remember read from the bottom up.













thank you finally getting somewhere lol... the 6700 would have to go back on the account if it wasnt for this and since it was broken and insurance i pay 7.00 a month for wasnt working for me since they kept saying that they didnt have any in stock was worthless. but i think the most similar to it would be the mogul aka 6800 since that too is a slider phone. this would be great if you could send this out to me as soon as possible so i can get the other to my sister along with the return envelope for the old phone. thanks for the quick response and getting this dealt in an adult manner unlike the reps and the local store. Thanks Matt. also could you tell me when this would be shipped out so i can know when to expect it coming so i can tell my sister also?? thanks again. Matt

Sprint Customer Solutions - eCare1 <ecare1@cc.sprintpcs.com> wrote:

Dear Mr. Lutker,

Thank you for contacting Sprint. I understand your concern regarding the phone.

I apologize for all the inconvenience you have experienced due to this.

I would like to inform you that 6700 phone has reached is not offered any more and this is the reason you are unable to find the phone.

Further, I have noticed that currently Upstar 6900 is activated on the account and this phone is activated on the account on November 08, 2007.

If you are facing any problem with this phone, please write back to me with the model of your choice, I will send the replacement phone from my end.

Please write back how you wish to proceed.

I appreciate you emailing us today.

Cari D.

E-Care
Sprint
"Where our customers come first!"


Refer someone to Sprint and get $25. Dial #REF or visit a store for details.

Original Message Follows:
------------------------
================================================== ======================
Name: Matt (last name)
Form: Ask A Question Learn OR Feedback and Suggestions - Learn
Topic: General Inquiry
Contact Number: (my number)
================================================== ======================
Original Question: 6700 cant be found anywhere
Question: 6700 cant be found anywhere around me in my areas and they wont even allow me to upgrade to a phone that is equal and if not mistaking would be called the mogul. my joystick has been broken beyond repair and have been to soooooooooo many different spritn stores to find one so i could use my phone and they all say they are out and they couldnty update. im furious at this point since i wasted alot of time and cant use my phone since it is on constant scroll.... i have been forced to use my sisters touch for a little over a month now but she needs her phone back and i need to get a working one. this is ridiculous and no customer should be treated in this way. where i work we would have replaced the item with one of equal if we didnt have it in stock not send the person store to store to get a working or new device. if there is no way to fix this problem what do i have to lose by leaving sprint?? seriously im not going to pay full price for a phoen when i can go to verizon or AT&T and get one at a 2 year agreememnt price and actually not be given hassle on trying to get a working device. please respond to me asap since i need a new phone and NO a refurbished one isnt going to work they always cause problems and never last long so either a new one or a mogul in replacement for it. i will glady send this 6700 back to you with no problems if you send a return package/envelope as i have heard oyu done with others. hopefully we can work this out in a timely manner because my sister needs her phone by this weekend and i cant go without a phone. hope to hear from you soon and hopefully we can work this problem out without having to take it to the next level.

[D/\SH]

well heres the email i got this morning from sprint th repy to my newest message. the wait seems a lil long and all but they said the same last time and it cam within 2 days so looks like D/\SH got himself a mogul again lol. heres the message.





Dear Matt,

Thank you for reply.

I understand that you are facing problem with 6700.

As you were promised earlier for the replacement of this phone. I have
ordered a new Mogul 6800 for you. You will receive this handset
within 10 to 14 days at your mailing address.

I will also send the return kit for 6700 so that you can send 6700 back
to us.

Again, I sincerely apologize for the inconvenienced caused due to
phone.

It was pleasure assisting you.

Trixy A.
E-Care
Sprint
"Where our customers come first!"


Refer someone to Sprint and get $25.
Visit www.sprint.com/referralprogram for details.

[Tigerz]

haha nice d/\sh gald to here it and if they had refused to send you a new one you coulda pulled some shit about there sig line which is "Where our customers come first!"

[D/\SH]

ha yeah for sure i knew that they were going to do it and all...

[D/\SH]

double post but im cool so i can do that the best part about all of this was that i never had the phone activated since i got it off ebay lol...... thats just stupid of sprint they are sooooo gullable.

[D/\SH]

10-12 days huh lol thats great received it in 2 days just got it and heres the email they sent to me 1 hour beofre it came. sorry the girl woke u and signed for it as i slept here until 5 lol even though it came at 10:30 in the morning. i will have pictures of the evolution up within 20 minutes from the post time of the evolution. for those that dont know what the ecolution is it is the 6700 6800 and 6900 the only one im missing is the 6600 lol which i wont be gettign anytime soon lol... and the best part is that i get to keep my 6700 since they said that they dont want it back and didnt bother to send a return envelope. lol but heres the newest email some things blanked out but youll get the drift.

Dear Matt,

This is Stuart D., Supervisor of Trixy A. and this email is in
continuation to the previous email of handset order.

I am glad to inform you that the handset has been ordered.

The order number is BQ4A2## and the UPS tracking number
1Z3X138A13587#####. You can keep this order number as a reference. You device is
scheduled to be delivered on 12/28/2007.

You may track the status of this order by visiting the following hyper
link:

http://www.ups.com

Thank you for contacting Sprint. We appreciate your business, and look
forward to providing you first class service in the future. Have a
great day!

Stuart D.
Supervisor E-Care
Sprint
"Where our customers come first!"


Refer someone to Sprint and get $25.
Visit www.sprint.com/referralprogram for details.

[Tigerz]

nice i might have to do this lol

[D/\SH]

ha lol just dont copy my name and all to it use your own lol

[AllanonX]

Hey Dash, thanks for all your posts and work, its helped me alot already and I just found this site a week ago. Im a total noob to modding n such, but Ive been with Sprint for 5 or 6 years and have figure out how to get what I want (for the most part).

I have never used Ecare though untill i read your post and thought I would give it a try, that is replacing my 6700 for a Mogul - it worked after 2 weeks, 7 emails and 3 different reps! lol The bummer is that they called my bluff and said that they ARE going to send a replacement kit which sucks because I wanted to use the 6700 on my other line. Any ideas on how I might get out of giving it back? I though about saying I lost it or it was smashed to pieces. I do have another one that was replaced because the screen was demolished. Could I send it instead or wouldnt they realize I pulled the 'ol switcheroo?

Thanks again for any help!

[D/\SH]

Hey Dash, thanks for all your posts and work, its helped me alot already and I just found this site a week ago. Im a total noob to modding n such, but Ive been with Sprint for 5 or 6 years and have figure out how to get what I want (for the most part).

I have never used Ecare though untill i read your post and thought I would give it a try, that is replacing my 6700 for a Mogul - it worked after 2 weeks, 7 emails and 3 different reps! lol The bummer is that they called my bluff and said that they ARE going to send a replacement kit which sucks because I wanted to use the 6700 on my other line. Any ideas on how I might get out of giving it back? I though about saying I lost it or it was smashed to pieces. I do have another one that was replaced because the screen was demolished. Could I send it instead or wouldnt they realize I pulled the 'ol switcheroo?

Thanks again for any help!

well that might be a lil risky to give them that one but what all is wrong with it? does it power on? post up some pics of it and i could tell you if you could get away with it or not.