Activesync problem

[dredd8]

Just started havin this problem.

When I connect my usb cable to my phone so I can sync it up w/ MS Outlook, Activesync says its connected but shows an error message that says sychronization cannot be completed.
Now, when I go to the troubleshooting section of Activesync it says,

ZoneAlarm Security Suite has been detected. Firewall settings can prevent Windows Mobile powered devices from connecting. Get up-to-date solutions to common firewall problems and step by step instructions for correcting them. Please click the following link:
http://go.microsoft.com/fwlink/?LinkId=65178
and follow the steps provided to make sure that your firewall is configured correctly.

But, the problem is, I have no ZoneAlarm installed on this computer.

Any ideas?

[D/\SH]

Just started havin this problem.

When I connect my usb cable to my phone so I can sync it up w/ MS Outlook, Activesync says its connected but shows an error message that says sychronization cannot be completed.
Now, when I go to the troubleshooting section of Activesync it says,

ZoneAlarm Security Suite has been detected. Firewall settings can prevent Windows Mobile powered devices from connecting. Get up-to-date solutions to common firewall problems and step by step instructions for correcting them. Please click the following link:
http://go.microsoft.com/fwlink/?LinkId=65178and follow the steps provided to make sure that your firewall is configured correctly.

But, the problem is, I have no ZoneAlarm installed on this computer.

Any ideas?
try to disable the built in windows firewall since an update from that is prolly blocking you than reenable and retweak when done.

[dredd8]

Thanks Dash but I forget to mention that I have my windows firewall off, that is one of the 1st things I tried.

It has been syncing up fine for months, it just started this

[521]

Tried running a system restore back to before you first started having the problem? Installed anything new, and was it doing that before you installed it IF you have?

Just throwing some ideas out there... *shrug*

[dredd8]

I tried the system restore thing and still doing the same thing, it has to be something w/ the phone because i also tried syncing it w/ my laptop and got the same results.

The only new thing I have done to my phone recently was added an email account that is on an exchange server. Thought that might be the prob so I deleted that acct and no luck.

I have not done or added anything to this computer in the last 6 months

[D/\SH]

sounds like it is just time to do a hard reset... i woiuld back everything up and do that.

[tlpalmer01]

i agree with dash on a hard reset, one thing i always try is reinstall the active sync on your pc..like dash said do a backup on your ppc but more than likely u will have to hard reset.....its really not that bad...i flash all the time so i got a system in putting things back together............

[dredd8]

Thanks guys..I reinstalled Activesync and did a hard reset and that took care of my problem.
Appreciate all the help!!

[D/\SH]

Thanks guys..I reinstalled Activesync and did a hard reset and that took care of my problem.
Appreciate all the help!!


cool glad that you are back up and running....

[inkjammer]

Well I installed ATR3 rom and now my phone wont sync on XP or Vista I uninstalled active sync and reinstalled it and I uninstalled windows mobile device center on vista machine and reinstalled it. I did a hard reset on phone and soft reset not that there was anything on it cause I cant get it to sync to put contacts on it.

[jr5416]

Well I installed ATR3 rom and now my phone wont sync on XP or Vista I uninstalled active sync and reinstalled it and I uninstalled windows mobile device center on vista machine and reinstalled it. I did a hard reset on phone and soft reset not that there was anything on it cause I cant get it to sync to put contacts on it.

Is ur usb cable working bro ?

[inkjammer]

Yes was syncing an hour agao and it shows it is charging and Yes I have turned off windows firewall. Never had problem till I installed the ATR Rom

[jr5416]

Yes was syncing an hour agao and it shows it is charging and Yes I have turned off windows firewall. Never had problem till I installed the ATR Rom

Try this plug ur phone in2 ur computer - turn off phone for a min - turn on phone now maybe u need some new drivers installed for ur phone since u did just flash

[inkjammer]

OK did that plugged in to pc turned off then on after 5 min and stiil nothing. I get the following message.

Cannot open the connection "'57600 Default". This connection is no longer valid or does not exist. Select a different connection and try again.

I have went to connections and usb to pc and unchecked the box with enable advanced network functionality,,,, And I also tried it with it chacked when I did with it checked and it installed drivers for windows mobile network device#4

[D/\SH]

OK did that plugged in to pc turned off then on after 5 min and stiil nothing. I get the following message.

Cannot open the connection "'57600 Default". This connection is no longer valid or does not exist. Select a different connection and try again.

have you tried to restart the computer itself while plugged in to see if it will install the drivers?

[jr5416]

OK did that plugged in to pc turned off then on after 5 min and stiil nothing. I get the following message.

Cannot open the connection "'57600 Default". This connection is no longer valid or does not exist. Select a different connection and try again.

What does ur active sync settings look like

[D/\SH]

What does ur active sync settings look like

word good call, make sure that usb connection is checked and allowed in activesync/mobile device center settirngs

[inkjammer]

Yes usb to pc is checked on device active sync and on windows mobile device center

[jr5416]

Yes usb to pc is checked on device active sync and on windows mobile device center

While plugged in unchecked them , then checked them again do this while ur plugged in to ur pc

[inkjammer]

While plugged in unchecked them , then checked them again do this while ur plugged in to ur pc

thanks that worked thanks a million bro.

[jr5416]

thanks that worked thanks a million bro.


Thats great bro and yea the key is to make ur computer know ur phone is there , so playing with the settings makes ur phone get reconized ,