active sync is a pain in the a
 

hey im having a problem with flashing and even unlocking my touchpro....everytime i go to do it it will start to load to the tri color screen and when the screen goes black when its about to change active sync will disconnect..and the rom update wont work...and if im connected to active sync and i press the power button just to turn the screen to sleep mode not off it disconnects then when i turn the screen back on it will reconnect...any idea why?

Re: active sync is a pain in the a
 

why is this an article?? moving to pro questions

the problem is that when you put it to sleep, the power cuts off activesync will disconnect, leave the screen on theres no reason to put it to sleep when unlocking or flashing

you can put the device into bootloader if you want, its easier to flash that way

Re: active sync is a pain in the a
 

its because by turning off your screen you are breaking the connection between your device and your pc.

Re: active sync is a pain in the a
 

its hard to know the different between a tutorial section and support section !!!!!!!!!!!!!!!!!!!!!!!!!!

Re: active sync is a pain in the a
 

no i pressed enter before i could change the section, and i do leave the screen on its just when the screen starts to change to the tri color active sync disconeccts

Re: active sync is a pain in the a
 

right, as satted before all across the forums as long as it says usb and not serial you are still connected even though your computer wont show you as being... just keep following the steps and you will be fine.

Re: active sync is a pain in the a
 

i do follow the steps and it says there is an error and i have to take the bat. out for 3 seconds then put it back in to see if its stuck on the tri color but it never is

Re: active sync is a pain in the a
 

theres an issue on your side than.... have you unlocked your device? have you tried to unlock it? have you checked to make sure that your usb connection is good on the phone, that your firewall or virus scan isnt blocking it from connecting ofr a longer period?

Re: active sync is a pain in the a
 

it happens when i try unlocking it to..the usb connection is good intill it switches to the tri color screen i have no firewall or anything

Re: active sync is a pain in the a
 

.....any1 know?

Re: active sync is a pain in the a
 

Make sure you have .NET framework installed on your PC. Also, make sure that you're trying to unlock your phone FIRST, and succeed before flashing to any custom ROM. You can also try via SD Card... it's much easier that way anyway. Read through the thread on unlocking your phone. There is a link to it in the Flashing ROMs thread here.