[ ISSUE SOLVED ] Hard Reset
 

im having trouble hard resetting my TP. i pressed the volume down button, the center d pad button and then hit the reset button. ive tried it 10 or 15 times. it wont do it. does the phone have to be off? i watched that video in spanish online and its on for them. i just cant get it. lol

Re: Hard Reset
 

It is the Volume Down, Enter Button , then Hold Down the Power Button till the grey screen with blue text comes up then hit the Volume UP Button.

Re: Hard Reset
 

isnt the enter button the middle button on the d pad? thats what the guy presses on the video.

Re: Hard Reset
 

Yeah that would be the button , I just had to do this the other day when a app i downloaded froze up my phone completely. It works

Re: Hard Reset
 

figured it out. with the power off i held the enter button, volume down and the power button on top. then the message came up about the reset. Thanks for the help.

the guy in the video presses the reset button with the stylus, so i got confused. but i got it now. thanks. guess theres no way to do it with the phone on?

Re: Hard Reset
 

yes power button ( on the top of device ), volume down button ( on side of device ), middle d-pad button ( front of device - the circle in the middle ) and reset button ( bottom of device )

** I see you figured it out, marked thread solved! **

Re: Hard Reset
 

you can do it with the device on..... many people have troubles with the process and the trick is to press and hold the pwer button and vol down button which is no troubles but when people press the enter aka center button they tend to hit the dpad part too throwing the process off and causing the device to just soft reset instead of giving you the option to hard reset.