sprint rebate scam
 

i should've done this a long time ago. Wckediden, i'm coming to you for help once again. i know there is a lot of sprint connected people on here or at least long time sprint customers. i, myself, have been with sprint for probably 5-6 yrs. i've upgraded several times. i have 3 lines on my acount, me, my wife and a 3rd line that is not used (i had to add a line once to get a phone upgrade).
it all started in june of 08. i just upgraded to the htc touch (vogue) and everything was going great. got a killer deal on it. sent in my rebate info. waited..waited............and still nothing. called and they said send it again. sent it again but this time i recieved a message saying rebate expired. called sprint, of course they don't deal with it because rebates are handled by someone else. called rebate people, they said send it again.....never ending circle begins. now in Jan. of 09 i upgraded my wife's phone. talked (on phone) to salesperson and told them how rebate sucked & was a scam blah blah blah. of course, they insured me that there was a new system to track the rebate and it was better. i talked with the sales girl and she put me through to rebates and explained everything again how i was sketchy about it and how i was still waiting on a rebate from june 08. rebate person apologized and promised everything would be different this time.............of course both rebates got denied.

this time the reason was no receipt provided. now i talked to the rebate people and varified that i could send the bill that you can print off the sprint site, since i foolishly sent the original receipt instead of a copy of my first sprint touch. so that is what i sent with both rebates. and of course, denied. the rebate thing seems like such a scam to me. does anyone have any suggestions, phone #s, bullets or anything else that could help my situation? plz and thnx
AAAAAAAAAAHHHHHHHHHGGGGGGGGGG!!!!!!!!!!!!!!!!

Re: sprint rebate scam
 

Dude -

I went through the same thing when I upgraded to the mogul for me and hubby. They gave me grief because my handset had only been on my line for less than a month when I changed to the mogul. I talked and talked to different people, even at retentions, they all told me they couldn't do anything, I needed to call the rebate people. Did that a couple of times, really a pain in the tookus.

In any case, I was hunting on sprint's site one day, while on hold with them, and found the rebate center, and filled out the contact info and sent them a concise email about my issues. Within 48 hours, I got a call saying that it had been taken care of. I checked and checked with them, but two weeks later I got my check.

You could try retentions, I wouldn't hold my breath talking to them though. They will tell you to call the rebate people.

Make sure you have all your info together before you send off the email. When you bought it, how often you sent the info, how irritated you are, how long you've been with them. ANYONE's name that you have/remember, put those in too.

Good Luck!

Re: sprint rebate scam
 

Gadget has this 100% correct, as many of you know, I work for a Sprint corporate retail store, and this is the exact tool that I use every time a customer doesn't receive a mail-in-rebate. It is very easy form to fill out and they get back to you within 48 hours, I usually fill it out as the employee so I put something like "Customer bought their phone back in June 2008 and they have been back in forth with a bunch of departments, they were eligible for the full savings, please send them the mail in rebate for phone number 999-999-9999 which was upgraded in the store on 00/00/1970, thanks in advance" just do that and you should be all set, if they deny it again when they send you the email, just PM me on here with your number and ill get it taken care of.

Re: sprint rebate scam
 

huh i called didnt even send it in on my pro.. just called sprint. talked then was credited it to my account....Damn i must really be good. Cause i got mine from sprint.

Re: sprint rebate scam
 

same here kaos, i get all my mail in rebates like that at all sprint locations. i told them over the phone before at the store that someone wasnt allowing the mail in rebate to be isntant discount that they oked it of course and sent me a card that says sprint premier and even has that as well as 30% off each accessory :) i guess me and you jsut get lucky. :highfive:

Re: sprint rebate scam
 

that would make 3 then i did the same thing

Re: sprint rebate scam
 

Hey dash how long have u been with sprint ?

Re: sprint rebate scam
 

MMMM I didnt go to a sprint store when I got my phones (TP, Diamond, BB, Instinct) I got all the rebates and promotional prices @ the bestbuy store right there and then ... I guess it was a venue for me doing it this way and glad that I had no probs!

Re: sprint rebate scam
 

i have been with them just over 2 years but im VIP in their books since i do beta testing for them so im one that do whatever to please :) i mean whatever :wink: hhahaha

Re: sprint rebate scam
 

dash slept with Dan Hesse. Thats why hes vip.....

Re: sprint rebate scam
 

i video taped this.

Re: sprint rebate scam
 

kaos dont you mean that Dan Hesse slept with dash to become VP? come on venum you should know that since you were recording.... or were you spending too much time beating your meat to us? hahahaha :venum:

Re: sprint rebate scam
 

you and jew with your custom smilies, i need to make a few myself :( haha and i may have used a tripod to do the majority of the recording

Re: sprint rebate scam
 

hahaha i knew it hahahahhahaha :sex:

Re: sprint rebate scam
 

i feel violated by my pc.....

Re: sprint rebate scam
 

as you should kaos, that smiley is pretty vulgar lmao

Re: sprint rebate scam
 

yea, but i'm not da sh!t i'm only one penny : (

--------- New Post Merged on 18/7/2009 at 01:43:08 --------

for sure i don't do that.

--------- New Post Merged on 18/7/2009 at 01:46:06 --------

this should go like gangbusters when ever that Wckediden store gets up and running!

Re: sprint rebate scam
 

Suggestion 1: for future reference always go to a store that is willing to sit down and take the time with you. If you feel they are just trying to make a buck off you, get up and walk out. Take the time to ask for help, if you don't ask for help, don't blame us.
Suggestion 2: Email me, I will see what i can do to help. aklinedinst@ymail.com please.

Re: sprint rebate scam
 

thanks to everyone for the info. i sent the emails out and i've got my fingers crossed. i'll keep everyone posted......and i'm scouring the interweb for the that video

Re: sprint rebate scam
 

yeah corporate stores dont get paid more for which phone they get you into, they get paid on customer service for th emost part now :P

Re: sprint rebate scam
 

great to know, i have a certain sprint store about 1 mile from my house and they have been very helpful. so i should go through them for as much stuff as i can? what about ordering stuff? like say i'll be picking up a seidio clip holster tomorrow. i went there 1st and they didn't have anything. could they order me something? i'd love to give them the business.

Re: sprint rebate scam
 

I don't think they have seido specific cases, i would go through the store for issues and equipment (phone) purchases only, or billing issues. They help quite a bit in those areas... :D

Re: sprint rebate scam
 

thnx, appreciate the info!

Re: sprint rebate scam
 

Meh, now in all honesty I am slightly biased just because I work for a Premium Sprint Retailer, but even from my customer's around here I get the same complaints about the 3 corporate stores, "that store is a joke," "the people there are idiots and don't care about helping," and the most popular one, "seems like they just want me to buy the phone and gtfo when I'm there"

But then again they are a much higher volume than us so I sort of understand that. I just mean any store. Even if he is in a corporate store, if you feel like they aren't trying to help you but just sell you, get up and leave. If you're in a retailer and feel they are overly shady, get up and leave. Only do business with those you are comfortable with.

Re: sprint rebate scam
 

You are probably the only reseller that I have ever heard of caring :P Around here we get 999 issues a day from 3rd Party Retailers. They promise customers things all day and then tell them to come to our store to get it instead of following through on their end. The corporate stores have there hands tied in a lot of situations, as for not caring; it's really based on an individual basis. You can't really generalize, that store is horrible, it's "that guy at that store wouldn't help me". The only time I can't help a customer in the store is when they are behind 4 months on their bill and want to pay $100 on their account instead of paying the full balance of $600 and have it reactivate their phone. That stuff we have a department on customer care that can take better care of that customer. If I had all the tools provided to other sprint sections (i.e. Ensemble, RMS, FDT, eTicket, the payment arrangement application and a few other tools that tech support use ), I could fix any issue that a customer comes in with.

Re: sprint rebate scam
 

I hope you didn't take that to insinuate that all corp stores are like that. By all means, I used to work at corporate clearwire, and I can't begin to tell you the lies and bs told to customers by the dealers and they'd just send them to corporate to get it dealt with. Biggest hassle in the world.

That's only the Sprint stores here, and there are only 3 I believe. And by saying, "the stores" I am generalizing as 90% of the reps in the stores work that way. I have personally worked with them, pretending to be a customer, and got just about the worst service evAr!!! It was ridiculous, and i get the same feed back from my customers.

Yes I do know many indirect dealers can be very very shady. I used to work for one for at&t. In my experience, those are the smaller ones. I work for a premium retailer. I'm not sure how familiar you are with the indirect channel, but basically we have certian qualifications we have to meet.

We MUST pass all mystery shops from sprint
We MUST maintain a certian avg rating from customers. Anything less than 5 stars is failing.
We are a service and repair company and can provide the same kind of assistance a corp store would as far as the fixing of phones. We can not swap inventory for in store phones, but we can do an order for one, have it sent next day delivery at no charge to the customer, and then do the info transfer for them.

Our company really does strive to be the best wether it be providing service, or selling phones. But that's just here. I can't think of any other dealer around here that will help with billing issues. It's difficult because we do not have access to billing, but we can do "almost" everything a corp store can, we just have to submit tickets for it all and none of it is instant

I can not speak for all indirects though as I know exactly what you mean.

Re: sprint rebate scam
 

so here's the update, for my wife's phone the rebate went right through. for my phone, which was bought in june of 08, i had to write a second email. but both are now going through. i really appreciate the help from everyone. i was so irritated by the rebate system. hopefully this new attitude of keeping the customer happy is one that they plan to stick with. venumx, i do owe you an apology for copyright infringement as i pretty much just copy and pasted your example and added a summary of my situation. thanks again Wckediden team!

Re: sprint rebate scam
 

mAN thats crazy

Re: sprint rebate scam
 

Man I'm glad everything is working out for you now!

Re: sprint rebate scam
 

cool glad to see that they got it all taken care of for you now which is the way it should have been from the start.... i never had a problem and always got/get what i want from sprint but glad to see that they are taken care of their customers finally. :smile:

Re: sprint rebate scam
 

final update: received both checks & they are deposited! really appreciate all the help from everyone here at Wckediden.

Re: sprint rebate scam
 

for future reference you should just call escilations when you are eligble for a rebate I always say well so and so has this phone for this much and I can get a better deal over at (other carrier) normally get my 175 plus instant and a little off the top and normally they will throw something at my plan for me too. But good to see they took care of it. With stocks where they are the need to be worried about retention.

Re: sprint rebate scam
 

dude you think your pissed?... when i first signed up with sprint i got the sanyo katana the 1st version... i know before you laugh at me give me a break i was 18 and didn't know too much.. and it was free for the first one and the second was 50 bucks... the rebates that they gave me was for 3 phones which came out to about 250 bucks and i never saw a damn dime... it's been 3 to 4 yrs now.. and all i can say is **** rebates... !!!! sorry but true... thats what i think...

Re: sprint rebate scam
 

you should have called them up and saw what was going on.... if you talked to retentions on an issue like that you could ahve got the credits reimbursed instantly......

Re: sprint rebate scam
 

i was right with you until i got some knowledge here at Wckediden, and now i'm $200 richer. one of mine was 1 1/2 years & they still took care of me. it's all about who you know......and i know Wckediden!!!!!!!!!