“ Originally Posted by kudvu002 
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after each one of those steps do i need to do a soft reset or a hard reset? also i have sk tools with how can I back up contacts so if hard reset needed i dont lose them? sorry for posting 2nd ? in wrong place!
did u read thru the thread, it says take battery out then hard reset....to back up numbers there are numerous apps just search for them, I use nscontacts backup....if u need apps post in the request thread pls, last warning.