“ Originally Posted by thermus 
”
Ok So I have never done a hard reset. I won't lose anything right???? And to do that I hold both talk and end while pressing the reset button right???
Hard Reset does involve losing all your info setting it back to factory condition, like when you first got it! To Hard Reset.. Please hold the two hard keys located above the window button and the ok btttonn (on the mogul) then press the soft reset button! let go and you shuld get a scre4en that will ask you to confirm the reset!!