“ Originally Posted by swissxi 
”
I tried a soft but no luck, so i went with the only other choice.. it seemed to kick in. hard is or is not taking out the battery? make sure i am on the right track
no thats just taking the battery out. a hard is returning the phone back to factory settings all the way so it looks just as it did when you took it out of the box..... you do that by pressing the two soft keys and than soft resetting at the same time.