[xx_jackass_xx]

Thought I would share my experience so far well since the end of May. So one day my text messaging stops working when Im at home (which yes is roaming but it worked before). So I called advanced technical support. They worked and worked and worked on it. I asked them to rebuild my account profile they refused. Days of being on the phone later (and I mean days like 20 or so) they decided to cancel my account and give me a new phone number. Surprise, surprise it worked. Only one problem the number is not a local number for my area and my grandmother doesnt have long distance. So I beg them to give me a new phone number that is local. And yea they cant they dont have any available. The ONLY exchange they have available is for a city 56 miles (1 hr) away according to MapQuest. This is ridiculous. I have been hung up on. I have been promised MULTIPLE call backs and have never received them. I have threatened to cancel not without the ETF (because I dont qualify to have it waived) what exactly does qualify. I have threatened to contact the FCC and the BBB. Nothing has worked. I have spent many entire days on the phone with nothing to being resolved. I have called in waited 45 mins to ask about a ticket that was put in only for the rep to tell me that they couldnt pull it up!!!!!!!!!!! Come on this isnt customer service this is crap. So I guess if the issue isnt resolved I will contact the FCC and BBB and so that I dont have to pay the ETF I will set the phone to roam only and on unlimited nights and weekends I will just make more calls than they could imagine. I have free roaming on my account they get a bill each month for roaming minutes so if they want to play this game by god Im going to play it too. If they dont cancel me and waive the ETF then they are stupid because I have free roaming and Im not paying for it. They will regret jerking me around.