“ Originally Posted by keithtoxic 
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That doesn't help me though, and I have talked to sprint directly. I'm not looking for help, as no questions were asked. I've spoken directly to sprint and asurion, sprint no matter what I do just directs me to asurion as it's an insurance claim and tells me there's nothing they can do. Asurion keeps BS'ing around the fact that the hurricane that hit after my phone should have been here somehow affects me.
call asurion and threaten to call the BBB (better Business bureau) and that should get them moving.