“ Originally Posted by barthoogi 
”
ok i have done this but also i have been searching online and people have said that it is because of the fact that the rom that tells the buttons what to do isnt working b/c the buttons still light up when i press them
well can be but you still facing this issue???? if so be sure to go to start/settings/system/clear storage and that will do a hard reset..... could be you deleted the files in the windows folder or the registry on why they arent working... if the hard reset doesnt fix it most likely you have hardware troubles.