“ Originally Posted by hues0016 
”
Thanks for the quick replies!
I downloaded the update from the htc site and tried again...
About 10 seconds after the progress bar came up on the phone and the computer, I get a balloon in the task manager saying that my usb device is not recognized because it has malfunctioned (progress was still 0%). I then got a pop up saying that RUU has encountered a problem and needs to close. At this point my phone went to the rainbow screen. I ran Exit Bootloader to get out of this. My device appears to be reset with no update and all of that device info is still blank (Radio Version, Protocol Version, PRL Version, PRI Version, ESN).
Any other ideas?
run the hard spl unlocker, then flash the HTC ROM, then re lock