[ICEM/\N]

I believe wcked is correct...but how did your friend cancel his service...was still under contract and cancel his service, and if so did he pay his bills of...or was he just out of contract already and just going month to month and cancel his service....also I know that you said it was a mogul...but I just want to make sure since it was flashed with another service that it was not a 6800 with another carrier, so does the carrier logo on the phone say Sprint or something else, just want to know....and lastly you asked about esn swapping...well to put it in lay-mans terms...the esn is a sort of serial numbers that cdma carriers like Sprint, Verizon, and many other cdma carriers use to switch service from phone to phone...as supposed to the quick switch of a sim card which is what only GSM carrier like AT&T and T-Mobile use along with other gsm carriers...but in order for sprint to switch your service over from one phone to another they input that esn numbers and it sends your service to that phone...hope that explains it to you...esn swapping is not some big mysterious thing that will help you....it just the process that you need to do to switch phones on your sprint account....but when the person with the carrier told you that it is being used.or unusable than they have already tried to switch the esn on your account with this new phones esn and that is what the computer told them