[worldwide]

I just told them that the phone wasn't physically defective because if you do that they will just tell you to go to one the repair shops or assurrion. Just tell them that the Mogul has known issues that updates simply did not fix. if you've had the phone for less than a year it's still under manufactuer warranty. It also helps if you've been with them for a while i've been with em 8 years. I used that as leverage too.