“ Originally Posted by fsbo6 
”
I am an alltel agent with a customer that has a HTC Touch - know very little about this phone except that the customer is on his 5th phone in 9 months and looses all e-mails in log in less than 36 hours. Did all the updates from microsoft and alltel and still an on going problem.
Not a techie - so if you can help ---- please put it in basic english and easy to follow directions.
Thanks to any that can help.
sounds like a time for a hard reset.... have you tried that? it will return the phone back to factory settings and he will lose everything so back up contacts.....