“ Originally Posted by oracle646 
”
Alright I will do that, and hopefully get some thing out of it. Cause man, having the mogul and then going to the instinct sucksss.. I just did it to have a newer phone, so that when the pro came out, and I sold my instinct on Ebay i would get the most for it towards a TP. And then I saw what you guys were shooting for, and thought I would ask.
What is the retentions Dept? if I may ask.
retentions department is the area that deals with unsatisfied customers... basically the people in the retentions department do almost whatever it takes to keep you as a customer....... the more lines, phones, years that you have eben with them the better the chance that you will get what you want through them..... sicne you mentioned that i feel that you have read through what some people have got from retention :> am i correct?