Thread: Tired of My Touch Having Problems
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Old 11-25-2008, 02:37 AM
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Mobile Model: HTC Touch Pro
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Default Re: Tired of My Touch Having Problems
I had issues with a phone a few years back while on Sprint. I got nowhere with the regular CSR so I spoke with the Retentions department. They helped me more than you could possibly imagine. I had similar problems with my Treo 600 and they replaced it twice and those were duds as well. So after speaking with the Retentions department I had a new Treo 650 (was just released) the next day free of charge.

As long as you have a legitimate problem they will help you. If it just looks like your trying to get a free upgrade they will see right through it and not help you out. Regardless of threatening to leave Sprint for another carrier. Just make sure all your calls to Sprint complaining about your phone are documented so when you call the Retentions department they can see this and help you.

Just some thoughts I hope this helps you.
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