keep trying, bring up the iphone a lot, threaten to leave, use
dan@sprint.com.
the gf and i got instincts back in late july, she started complaining to them (about the phone crashing and freezing) a little out of the 30-day return and got a diamond. i decided to wait for the touch and started complaning in september about the lack of java/keyboard support and general crashes. the touch pro was released, she managed to talk them into getting a touch pro (i think she complained mostly about heat/battery issues) and had to pay the difference. they sent my TP at the same time and didn't even ask me to send the instinct back (they did with her diamond, though.) even if i only get $125 for the instinct, it made the TP free :/