[gadget945]

Just got back onto the forum, and see that I'm not the only one having had issues with Sprint's billing.

Did you ever get this resolved?

I've got the Simply Everything for my two main lines and the other five share an old plan which is 1500 anytime minutes for $90, plus $10 for each additional line. I've also got the air card, since I've got more PCs than I do PPCs. Keeps the natives from trying to beat each other while I'm trying to work.

My husband uses his mogul all the time to get online, it's great. I can put the kids on the card and it makes everybody happy.

I would suggest that you chat online with a rep and see if you can get them to layout the charges and what fors. Chatting online is a great option, since you have proof of what was said and promised.

Also, on your rebates, there isn't a number to call directly that I know of, I was transferred by the finance department. Gave the rebate rep my info and he told me they were going to cut a check and it would be done in two weeks. No argument, no discussion, took longer to get to him than it took to complete the call. Hope that helps.

The amount of your bill could be because of a screw up. Also could be because of overages on your air card. I was told that they were going to start charging for anything over 5 gig per month. Don't know if it's true or if it applies to you or not, but it wouldn't hurt to ask.

I've told everyone to always ask for a tier two rep, to get the call center location of the rep you do talk to, and if all else fails, demand to speak to the retention department. I've heard a lot of horror stories about Sprint, but I've heard good things too. I've had to pose as a friend's wife in order to clear up his billing issues, done that for more than one person. It's crazy how bad their C/S has gotten over the years, but with as competitive as the market is now, you would hope that they would get a little nicer about it.

If nothing else, talk to the finance department, and see if they can figure it out, if you have a good payment history, then they should be able to work it out for you (ie. give you an extension to pay if all charges are legit) and figure out where the spike came from. Also, make double sure that you change the PIN on your account about every three months or so. Double check the billing info, make sure someone hasn't boosted one of your lines. One of my kids call forwarded their phones so that they could make long distance calls from their house instead of their cell (made NO sense at all) that was a whopper of a bill.

Good luck!