[lordhelmet]

I'm pretty sure it's the zooming feature with the touch sensitive circle. I had the same issue until I read the instruction booklet (I know, lame) and realized that it had that feature. So bro, just go clockwise around the middle button while you have a particular person's conversations selected, that's how you zoom in. Go counterclockwise to zoom out.

You can move up and down by pressing just above the button and below, but for side to side you use the screen, and the circle, mainly for zooming. try it on a picture, before declaring your phone defective (besides the fact that it's the crippled Verizon version). Sorry, couldn't resist. And don't press on it, just glide your finger around it.