I looked around and couldn't find this for possible noobs or just unknowing users new to the Touch Pro on how to truely perform a hard reset.
The phone must be OFF to perform a hard reset.
To perform a hard reset:
1. With the device turned off, press and hold the Volume Down and Enter keys first, and then press and hold the Power key until you see the following message on the screen:
This operation will delete
all your personal data,
and reset all settings
to manufacturer default.
Press VolUp to restore
manufacturer default, or
press other keys to cancel.
2. Release the Volume Down, Enter, and Power keys, and then press the Volume Up key to perform the hard
reset, or press any other button to cancel the reset.