“ Originally Posted by Mistergabe 
”
yes i talked to retentions twice, both said they could offer me a phone for free like the palm centro or the rumor, im like hell no!!.lol i have the touch why would i downgrade? ya know? but yeah they said they couldnt get it any cheaper than a new customer price because they are not allowed to do equipment credits. so i could only get the upgrade im eligible for and send in a mail in rebate!! that still was a lil too pricy for me.
Just like Kaos said, try retentions...I know you alread have tried....but try and and again till you get it done. I had to call 5 times before I got someone who would help me out, and you have a better argument then I do. Be respectful and just stress to them that you will leave them. The end.......But that would be my route, try it, maybe you will get lucky..