“ Originally Posted by ICEM/\N 
”
you could always try a hard reset, which will wipe the handset clean...but sounds like it could be an internal issue...but as long as your device does not show signs of physical abuse and does not have water damage you can go to a sprint authorized service center or one of their corporate stores and you should be covered for a replacement under your warranty as long as it has been less than one year since your purchase of the touch. If you have had it more than one year than you better have the Sprint TEP for $7 a month extra which will cover you the same way past your one year warranty!
yeh it has to be internal, so my best bet is to take it to sprint to check it out? i do have the protection plan, will they charge me?