“ Originally Posted by lrddp 
”
thanks...
They Just told me that they renewed my upgrade and i can upgrade now but i dont want that i just got my mom a touch pro for her mogul i just want a new phone and thats it what should i tell them because they keep sending me every where
“ Originally Posted by 1mrlcb ”
Tell them you shouldent have to pay for anything because its them that keep sending you defective phones and its not your fault
and tell them that you are not satisfied with their customer service and that you will go with verizon, that usually gets them going and willing to do a lot to keep you as a customer