[scott8813]

Sprint HTC Touch Pro Manufacturing Defect In Chrome - Free Replacement



It appears that there is a manufacturing defect in some of the Sprint HTC Touch Pro handsets. Good news for you and many other people, Sprint is well aware of this issue dealing with the cracks in the corners of the HTC Touch Pro. The problem with the chrome involves very small cracks which are appearing on the edges of the phone. You wont notice the cracks unless you look very hard. However, Sprint is well aware of this issue and are swapping out defective Touch Pro handsets with replacements.
If you have these cracks on your phone, and you bought your phone from a Sprint store, to go to your nearest Sprint store and ask them to swap it out. If they try and give you the run around and act like nothing is wrong, tell them to look at their known issues log, which should note the defect with the chrome.
Crack in the chrome. Click to enlarge

My friend, who works for Sprint and other providers, tells me that you should seek a replacement phone at the original place of purchase if A) you purchased the phone from a reseller and B) you are within 30 days of the initial purchase date. For example, if you bought your Touch Pro 2 weeks ago at a Best Buy, go to the same Best Buy for a replacement. After those 30 days, you should seek replacement at a Sprint store.
Luckily for me, I can get a new and shiny replacement. If you dropped your phone (like I did) and have some nasty dents and scratches, you can easily get a replacement if your chrome has cracks. I plan to get a replacement after my InvisibleSHIELD comes in, that way I can pick up a brand new phone with zero scratches and protect it right away. I strongly urge anybody with an HTC Touch Pro to look into full body protection because the phone is extremely prone to hairline scratches and dents.