“ Originally Posted by toobig079 
”
Just got my phone yesterday, this morning it will not turn on. or at least the screen will not display. It chimes if I hit the top button and hold it the screen stays black and the send and end green and red buttons stay solid.
I have done the soft reset with the little hole at the bottom I have also removed the battery and also tried the hard reset.
Any help would be greatly appreciated. I'm kinda pissed this is a brand new phone
sounds like the screen went or a connection for the screen came loose..... talk to your service provider and hope you had insurance since to me it sounds like you will need a new one. a hard reset should fix any troubles..... you could bring in store and they should have another one in stock :>