“ Originally Posted by D/\SH 
”
sounds like the screen went or a connection for the screen came loose..... talk to your service provider and hope you had insurance since to me it sounds like you will need a new one. a hard reset should fix any troubles..... you could bring in store and they should have another one in stock :>
If it's brand new, it should still be under the thirty day warranty right, he shouldn't need the ins for that, i don't think... not sure how verizon works...