“ Originally Posted by crazaytalent 
”
... Dont know what both ways your talking about... but turn OFF your device, then press and hold the vol dwn and the center/action button... then while holding those two down, press and hold the power button until the hard reset warning pops up... remember the device needs to be OFF...
if your still not gettin it, just do a clear storage from your setting folder under your start menu...
ive done it with the device on beofre and it worked fine and did what it was supposed to do....... never heard only why it is off..... been doing why the device is on since my first device which was the 700wx 2 years ago...