[lordhelmet]

If it's a hardware issue with your keyboard, they're just gonna offer you a refurb if you have the protection plan.... $55. I went through a keyboard ordeal with my Mogul. Question, once the keyboard starts working, does it work well? Or do you have to press keys extra hard or do they get stuck, etc? Because, if it works well after it gets going, it's a good chance is a software issue. As far as the hard reset, it will bring your phone back to how it was when you took it out of the box for the first time. I am assuming you are running a stock ROM. It's not a big deal for the phone, you just loose any personal info you have saved in your phone, so as long as you have your stuff backed up, it's no big deal. One more thing, if another hard reset doesn't solve ur probelm, try flashing to a custom ROM if you haven't already. Of course, please read all the tutorials before you go that route.