“ Originally Posted by gadget945 
”
On the phone with retentions right now. Poor guy, his name is Jean Luce, as in Picard. Geez. He says he's got to call me back in 10 minutes because he's going to try talking to Tech Support and his supervisor. Tried to explain that there is no sense in them sending me another refurb that is probably going to have the same issues as the last one. Told him I saw where other people had gotten a TP as a replacement, but that it was one time when they didn't have any refurbed Moguls in stock.
will post more in a bit.
no don't give them a way out by saying that they didn't have moguls in stock...just tell them that you have gotten seven bad models and that you are very unsatisfied with them and that you know that the touch pro hasn't had the problems that you are experienced and that you are thinking about going to at&t if the problem keeps happening and you should be able to get a pro