[scott8813]

All very good advice.....and they won't give you their last name....for security reasons. You have to do like D/\SH said and get their employee number.

ok but here's your trump card!!!! I don't know how long you have been with sprint but if you are sitting anywhere from i'd say about 6 to 7 plus years this is what you do if you are at your wits end as you say and just want to get what you want. Call the extension *2 and go through their bs until you get to talk to a representative. When they ask how to help don't give them anything other than you are dissatisfied and it will be for the last time and that you wish to talk to the account cancellations department. (D/\SH may be able to get you a quicker more direct line to dial. But then again after they have verified your customer identity in their systems before redirecting they will most likely note on your account your disgruntlement before sending you to your next victim). OK, the cancellations people are a whole nother crowd of folks that will not be like the normal uninformed/halfway listening customer service people that you are use to dealing with. (no offense to any sprint customer service reps that are members or are here stealing tech support information) These guys actually will know the meaning of "customer service". They're only given goal is to keep you contributing to their paycheck and if you are one of those 7+ years customers then your every word is law as far as they are concerned. Losing long term customers to them is like peeing on their boss' desk right infront of him (please pardon my temporary vulgarness ma'am. just trying to paint a picture here) Tell them the truth and what you have gone through and that you have finally decided that you don't wish to endure such inproffesionalism any longer. Say it even if you love sprint and want to be their life long partner. They will always give you an out (almost at the end of your every sentence). At this point if it feels like they are drooling over your loyalty enough, then give them your request......if they haven't already offered it withiin the first few seconds of your conversation.

Anyway, that's just my two cents. Take it or leave it. Just keep in mind that I am about to hit my 10 year marker and am currently watching tv on my 5th free Touch Pro while replying to your thread. Good luck to ya!!!