“ Originally Posted by cookz123z 
”
i do follow the steps and it says there is an error and i have to take the bat. out for 3 seconds then put it back in to see if its stuck on the tri color but it never is
theres an issue on your side than.... have you unlocked your device? have you tried to unlock it? have you checked to make sure that your usb connection is good on the phone, that your firewall or virus scan isnt blocking it from connecting ofr a longer period?