“ Originally Posted by m260gt 
”
im having trouble hard resetting my TP. i pressed the volume down button, the center d pad button and then hit the reset button. ive tried it 10 or 15 times. it wont do it. does the phone have to be off? i watched that video in spanish online and its on for them. i just cant get it. lol
It is the Volume Down, Enter Button , then Hold Down the Power Button till the grey screen with blue text comes up then hit the Volume UP Button.