[austinator]

First of all, the touch pro 2 is not available on TMO as far as I know, which means she DID NOT get one from assurion.

Secondly, it has nothing to do with being a TMO rep if she got the hook up. Assurion does not give two shits about who you work for, because you don't work for them. They do not hook you up because you work for the carriers, trust me, if they did I would definately be trying to get it. It's purely based off of what they have in stock. Insurance covers the phone you are currently using, so if they have the same replacement phone, that's what you're getting. If they don't, you'l get something of equal or greater value.

Third of all, if you want to know how to work the assurion/warranty system, I can't really post the directions, but you can PM me. Most cellular carriers have a policy similiar to the lemon law that cars have.