“ Originally Posted by BWHeseltine 
”
I have tried that, but it comes up with an error message saying:
The Mass Storage cannot be accessed.
Real pain in the neck.
are you plugging the diamond into a usb hub or one of the front usb ports on your computer? if so...plug it into one of the back ports as they are directly connected to the comp. Another this is make sure you are using the Diamond usb cable and not just a generic miniusb cord.