“ Originally Posted by donovan 
”
i keep trying this but it wont reset when i push up or down on the volume
you have to press and hold the power button, volume down, and center key while soft resetting... don't let go just keep holding and make sure that you aren't pressing anything or touching the d-pad since that wont allow you to hard reset than... or go to start/settings/system and go to clear storage and that's the same thing.