“ Originally Posted by reebis44 
”
I called and made a fuss. I told them I'm on my 4th TP cuz the keyboards keep goin out and I dont want a TP anymore and the dumb girl keeps recommending to connect me to tech support to troubleshoot. What part of "dont want a TP anymore" suggests let's try to get it working again. She basically hung up on me (transferred call while I was still talking). Escalations called and left a message still suggesting I contact tech support. These ppl just don't get it. So I emailed eCare. No response yet. We'll see where this goes.
make the grand threat, let me talk to retentions im gonna cancle my line, than explain to them they are the ones that have the power and actually LISTEN to the customer 99.9% of the time.