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Old 10-08-2009, 06:27 PM
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Default Re: Customer Service Showdown: Who Wins?

I have been had good results with Sprint and you can hit and miss with any of them of course. T-Mobile is usually top dog. AT&T has never been truly recognized as a customer service oriented company. I dealt with them when I had them back in the day and when I was in the industry dealt with them on a daily basis. This doesn't mean all reps of AT&T are bad, but by %'s they don't stack up overall :) I'm sure everyone has their own experiences that may vary w/each, but my suggestion to you(whomever). If you are having an issue with one rep (for phone aspects) don't argue to the end. Sometimes, you need to realize you are hitting a brick wall. Choose your battle and call back and speak to someone else. If you argue to the ends, you stand a good chance of them adding unpleasant notes that get passed on to the next. If you don't, you're an unknown/fresh and can try again. Sometimes you do have to push issues, I'm just saying think about how far you push. You might have to make various calls, but eventually you will get to someone who understands and has the ability to satisfy your needs ;) lol Good Luck w/all your future disputes.
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