“ Originally Posted by livinlifes2shor 
”
Central florida second replacment went into authorized service center the guy says ok looks like there getting you the option to pick another phone, and he gave me the offers but no touch pro 2 i could see the list it was on there but it had a no next to it. So to please him i went through the phones with him and we figured they were not comparable. He then showed me the tp2 and said this is the new one they are not having any issues with it. So I asked can I just get replaced with that since it is the comparable model. He said no they did in the begining but have since not allowed it any more, Anyway he ordered me a tp. Now if this on does not work would I be better off going to the corporate repair center?? Thanks
yes if the new one ois bad than go to a corporate repair center and give it a shot. keep trying this is something that you will have to do that on... try different stores if possible as well as different times
“ Originally Posted by crookdbill ”
hey guys my slider took a poop on my 5th touch pro! I called and spoke to advance replacements. they told me since i have had so many problems with the phone they can offer me different phones through the wellness program because this phone has many known issues. they offer me the usual 3 and i tell them they are not comparable and would rather have another touch pro. they said I could try to take it to a repair center as they have more leverage in what phones they offer and that he would notate the account. went to store...they offered the same three. I told them to order me another touch pro. They went and got a manager and she asked me if there was another phone that i feel wpuld be comparable. I told her that my wife has a TP2 and it was really solid and had no problems (thanks to juicy R1 :) ) and she said that the touch pro 2 IS A CHOICE and she would order me a touch pro 2 to satisfy the issue. DONE!
congrats! the tp2 is kick ass