[roopull]

I told them everything except that I'm willing to pay the $100. As of now, my "claim is open" in case I want to pursue it. I visited two more stores in the area (let's hear it for not living in the boonies, anymore!) and was told to call Sprint Customer Service and ask to be connected to the "customer retention" line.

Customer retention? I've been on hold for 15 minutes. Seriously.


I've told her the Snap is unsuitable because it's 1/2 the phone the TP is. I told her the Pre & BBs are unsuitable as they're not WinMo phones. All of that is true... to say nothing of the horrid BB/Pre keyboards. Yuck! Not ONCE did I say "Touch Pro Two." Yet, she started explaining why I couldn't get one, so I said, "I didn't say I wanted a Touch Pro Two. I said I want a new Touch Pro or comparable phone. If the Touch Pro Two is all you have, that's all you have."

Shortly after that, she put me on hold.

22 minutes, now.

We'll see. LOL.


Oh, btw, I never yell at customer service people. That's entirely inappropriate. If what I want requires me to act like a jerk, I need to reassess "what I want."