“ Originally Posted by roopull 
”
FWIW, I'm just East of Atlanta... I've been to two different repair centers, talked over the phone with Sprint & Asurion. I have the TEP.
The repair centers regret to inform me that the only off the shelf replacement they can give me are Blackberries & lesser phones like the Snap. They're at least honest & confess that the Snap is crap compared with the Touch Pro.
Sprint customer service won't discuss it & sends me to Asurion. Anyone know a work around?
Asurion will replace it with a refurbished TP. I went the refurbished route with my Apache & will never have another refurbished phone. I went through FIVE refurbished Apaches, which meant I basically went without a phone for over a month.
While parts of my TP are broken, and I do want a replacement, I cannot afford to risk receiving another long line of broken refurbished phones.
my friend just got her phone (TP) replaced through asurion and they sent a TP 2