Roaming issue on some moguls

[broSki]

okay if everyone can please force there phone to roaming only and test making a phone call.
Steps:
start
settings
phone
services
roaming
get settings
select roaming only

I have the problem as stated below, I am going away to a trip upstate and tested my roaming service but I went on ppcgeeks and found people having this same problem as I write below please read:
The reason your phone will likely not roam (you may need to soft reset to get a roaming signal) and you will get a Verizon wireless message saying unable to authenticate your phone once you make a call.

Background:
I was unable to roam earlier this week and called sprint...they have a open service ticket on lmy phone....so i go to the local service store on sat.....they look at it and the tech goes well my phone works....he tries...opps no his wont work....they then try 3 other mogul in the store same thing.

i am told oh well just let tech support know....so now i want to see how many can actually use the phone while forcing roam to test it. i feel this is a issue that is unknown by most and a critical one....you may never know until you are in a roaming area and need to make a life saving phone call and will be unable to.

Also pls report back if you tested roaming, and if you have a solution to this.
thanks

[D/\SH]

“ Originally Posted by brol1k ”

okay if everyone can please force there phone to roaming only and test making a phone call.
Steps:
start
settings
phone
services
roaming
get settings
select roaming only

I have the problem as stated below, I am going away to a trip upstate and tested my roaming service but I went on ppcgeeks and found people having this same problem as I write below please read:
The reason your phone will likely not roam (you may need to soft reset to get a roaming signal) and you will get a Verizon wireless message saying unable to authenticate your phone once you make a call.

Background:
I was unable to roam earlier this week and called sprint...they have a open service ticket on lmy phone....so i go to the local service store on sat.....they look at it and the tech goes well my phone works....he tries...opps no his wont work....they then try 3 other mogul in the store same thing.

i am told oh well just let tech support know....so now i want to see how many can actually use the phone while forcing roam to test it. i feel this is a issue that is unknown by most and a critical one....you may never know until you are in a roaming area and need to make a life saving phone call and will be unable to.

Also pls report back if you tested roaming, and if you have a solution to this.
thanks

i tested right now and had no problem...... i have no clue how to start fixing this since i cant duplicate the error. i will look into this for you though.

[broSki]

some people get it some dont, they said something about an HLR reload. I cant recieve,or call out while im roaming only.

[D/\SH]

“ Originally Posted by brol1k ”

some people get it some dont, they said something about an HLR reload. I cant recieve,or call out while im roaming only.

huh odd i will def lool into this for you today and see what i can find.

[broSki]

yea please look into this bro, I dont wanget trapped in the woods upstate lol