T-Mobile has gotten worse, but I’m still not switching

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Credit: Edgar Cervantes / Android Authority


It’s been a little over four years since John Legere stepped down as the CEO of T-Mobile. Under Legere, the nation’s then-fourth-largest wireless carrier grew exponentially. It swallowed up Sprint to become the second-largest United States carrier in terms of both revenue and subscriber count. It also has significantly trimmed the gap between it and the number one player, Verizon. In brief, times have been good for Team Magenta.

Despite this success, since Legere’s departure, T-Mobile has gone awry from a consumer standpoint. Most of the significant “Un-carrier” moves initiated during his tenure have either been weakened or, in some cases, simply eliminated. Prices have increased, too, and there have been a few controversial changes that didn’t sit well with subscribers like me. It all feels a bit like a bait-and-switch, with T-Mobile enticing customers with consumer-friendly features and promises and then slowly dismantling them over time.




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