T-Mobile badly wants everyone to use its new T-Life app

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Credit: Edgar Cervantes / Android Authority

• It appears that leaders at T-Mobile are pressuring employees to download and set up the T-Life app on customers’ phones.
• The carrier has recently revealed that the app is on track for 40 million downloads by the end of the year.
• Some see the move as the company’s attempt to eliminate in-store jobs.

Back in November, T-Mobile finished its app consolidation by shutting down the T-Mobile app, cementing T-Life as its new primary app. About a month later, the carrier’s executives opened up about their plans to make T-Life the company’s “super app.” It appears the people at the top are very eager to see their vision come to life as reports claim that leaders are being aggressive about pushing the app onto customers.

In a Reddit post, a user who is believed to be a T-Mobile employee has described what the current environment is like for in-store staff. According to the user, managers are putting pressure on workers to convince customers to let employees download and set up the T-Life app on their phones. The user also claims that the app often doesn’t work after they install it on the customer’s device.




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