The Hello Mobile nightmare has somehow managed to get even worse

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Credit: Edgar Cervantes / Android Authority

• Hello Mobile customers are stranded once again, this time with no service at all.
• Customer service through Liberty has been largely silent, though one Reddit user was able to get in.
• Reportedly the problem is a billing issue in the system, though a lack of response leaves us to recommend switching to another carrier.*

About a month ago we reported that after basically giving its customers the silent treatment, Hello Mobile had suddenly shut down and shifted its customer base to Liberty Wireless. Unfortunately, it seems this saga isn’t over as now customers are reporting issues with their service suddenly not working. Even worse, attempting to call customer service results in a message stating “All agents are busy” before the line disconnects.

While I was alerted to this issue through my last article’s comments, I dug a little deeper. My own attempts to email Liberty have gone unanswered but I was able to learn a little more through other users on the No Contract subbreddit. Reportedly, one customer finally was able to get through to customer service after multiple attempts.




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