“ Originally Posted by louiedoesit 
”
i had my first pro .. i had no problems i went ahead an sent it back because it was powering off on its own.. Didnt have an issue with keyboard.. I got this one.. keyboard went to crap in two months.. Just got on sel service solutions web site, typed in the issue they sending me another $0.00 =)
yuppers thats what i always do unless i know it will be a refurbed than i call them and demand a new one and usually get it.... but soooo much easier to do it online for free than either over the phone or in store where you are there for hours with hardly no result sincethey give you the run-around.