Start Up Errors

[blazingfate]

Upon start up should I receive the error messages, "the file Quick Menu cannot be opened. Either it is not signed with a trusted certificate, or one of its components cannot be found. and the same for slide sound service. Plus I get an update error telling me that internet connection could not be established. I have already tried reinstalling. So now I have just taken those 2 programs off of my phone yet I am still receiving these errors.

[Tigerz]

hmmm thats should mean there is still dome extras of those programs inyour phone i whanna say do a hard reset but lets wait till another staff member gets online that may better assist you with that problem

[blazingfate]

Thanks. I will wait.

[D/\SH]

when you uninstalled the programs there are still traces left in the phoen surf through the registry aand the main memory and locate these and delete them and that will cure your problem. if your not familiar with how to do the above the only way is to do a hard reset since its something that cant really be explained

[blazingfate]

Can you tell me what tools will be necessary for me to do this? I will do my best to figure it out.

[D/\SH]

“ Originally Posted by blazingfate ”

Can you tell me what tools will be necessary for me to do this? I will do my best to figure it out.

what you will need to do is go to file explorer than to the main memory and search through all the folders and see if there is any of the files of the two programs that you deleted left over if there is delete them. and for the registry you can use any registry editor. most use resco registry editor. look for the programs folder under the local machine tab and than look through that for the files that you deleted but the first way should do it for you. after you look through that and get rid of them try a soft reset and than see if that helps if not go to step two which is the registry setting . but be careful messing with the registry setting and deleting or changing the wrong key or string can brick the phone and make it an expensive paperweight. I nor anyone here at Wckediden will be responsible for any damages that happen to your device in this process we are just here to help you and guide you so if your not comfortable with registry if the first way doesnt work than you will have to be doing a hard reset to be safe.

[Tigerz]

I personally recomend doing a hard reset because its really the only way u can totaly clear the phone of those traces

[blazingfate]

Thank you for your help. I got the problem taken care of. The pesky error messages are no more.

[Tigerz]

great nice good job by the way which method did u do the hard reset or or the file explorer method

[blazingfate]

I used the file explorer mode. I went into device>windows>startup programs...and found lingering traces of those programs causing those errors.