WckedIDen Forum Renovations

D/\SH · #1 08-04-2007, 03:15 AM

Activations:
888-211-4727
888-328-4252
888-788-4727
888-715-4588

Activations No Wait Time (non automated):
866-516-8519

Business Customer Service:
800-827-1180

Business Customer Service (no wait time):
866-581-9266
877-297-4258

Business Retentions:
866-881-9571
877-812-1223

CEO, Gary Foress
703-433-4040 Direct
703-433-4352 Fax
Office of the CEO
Meghan Land - 703-433-4094

Collections:
800-808-1336

Corporate Headquarters (Higher-ups):
913-624-6000
703-433-4000 (automated directory)
800-829-0965 (automated directory)
913-794-0000 (automated directory)

Credit Department:
800-639-6116

Customer Service:
800-480-4727 (option 1)
800-639-6111
877-909-4806 (option 2)
888-211-4727 (option 2)
888-312-0050
888-328-4252 (option 2)
888-788-4727 (option 2)

Customer Service No Wait Time:
866-360-2159

866-881-9571
877-206-4122
877-222-5006

Do Not Call Number:
888-382-1222

Employee Accounts:
866-250-2221
888-876-8381

Executive Services:
866-398-4606
888-569-4927 Fax

Fraud Department:
888-788-0788

International Roaming:
888-226-7212

Legal Department:
Kennedy, Leonard - Corporate Legal: 703-433-4274
800-829-0965 (need location and employee name, Legal Department is in Overland Park, Kansas)
913-794-1474 - Stewart S. Myers - Sprint Nextel, Senior Attorney
Law Department
6200 Sprint Pkwy
Eisenhower A
Overland Park, KS 66251

Office of Privacy - Legal Department: 800-639-6111
Sprint Nextel
Mail stop VARESP0403-A4112
2001 Edmund Halley Drive
Reston, Virginia 20191

Loyalty group:
800-614-9021
866-800-7398
866-888-2483

Marketing: (number is for survey, not able to contact a representative)
866-877-9830

Marketing Opt-Out:
800-865-7786

National Business Plan:
888-312-0050

Nextel.com Sales Support Desk
866-289-8375

Opt-Out Number (Sprint Services Only):
800-865-7786

Payments / Internal Collections:
800-808-1336
800-399-2504
PCS & Nextel phones:
866-866-7509
800-974-2221 (option 3, then option 2)

Porting Department:
877-688-1969

Power Vision / EVDO Support:
866-818-1944

Priority Team:
866-542-1258

Rebate Line:
800-477-4127

Residential Sales and Business Land Lines
800-877-7746

Retentions:
*2 (at the voice prompts state ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚Â¬Ãƒâ€¦Ã¢â‚¬Å“CANCELÃƒÆ’Ã‚Â¢Ã ƒÂ¢Ã¢â‚¬Å¡Ã‚Â¬Ãƒâ€šÃ‚Â)

Retentions No Wait Time:
866-881-9571
877-766-7697
877-851-1832

Sprint Ambassadors:
888-296-8806

Sprint Care:
866-881-9571

Sprint Corporate Security:
800-877-7330

Sprint Direct:
866-306-7056

Sprint Directory:
800-829-0965

Sprint Employee Value Program (National Volume Discounts):
888-457-6294

Sprint Network Management Center (Cell Towers)
888-859-1400

Sprint Subpoena Compliance (Malice Phone Call Traces)
Mailstop KSOPHM0206
6480 Sprint Parkway
Overland Park, KS 66251
866-259-7534
913-315-0736 Fax

Technical Support Tier 1:
*2 (tell Claire Technical Support)
888-211-4747 (tell Claire Technical Support)

Technical Support Tier 2:
866-588-9907

Tele Sales:
866-289-8375
888-253-1315 (option 3)

Total Equipment Protection (TEP):
800-584-3666

USF Charge Information
866-770-6690

Vision / 3G Wireless Web Support Tier 1:
866-588-9907

Vision / 3G Wireless Web Support Tier 2:
866-818-1944

WLNP Priority Help Link:
877-888-1518 (Password 4357# (HELP#))

On Your Sprint Phone:
Accessory Purchases #222
Airtime Usage *4
American Airlines Flight Information #22 (#AA)
Bill Payment *3
Charles Schwab Direct #724
Customer Service *2
Referral Credit System #733 (#REF)
Retentions *2 (tell Claire you want to cancel)
Tower Resync *18
Spanish Option *5
Voice Command *-> (talk) #->(talk)
PreCash Payment System #2274 (#CASH)
Western Union #986

Email Address:

Ecare email addresses:
ecare@cc.sprintpcs.com
ecare1@cc.sprintpcs.com
ecare2@cc.sprintpcs.com
ecare3@cc.sprintpcs.com

Executive Service:
executive.offices@sprint.com

Customer Service email address:
customer.servicenet@mail.sprint.com

Ambassador Program email address:
Ambassadorprogram@sprint.com

Marketing Opt-Out:
officeofprivacy@nextel.com

Sprint CEO and COO:
President and COO, Len Lauer: Len.J.Lauer@mail.sprint.com
CEO, Gary Foress: Gary.D.Forsee@mail.sprint.com
703-433-4040 Direct
703-433-4352 Fax

A couple other numbers:

Level 2 Tech Support (A different Number):
866-818-1944 - No Wait Time

Nextel Old Insurance (Signal):
888-352-9182 - Automated

Upgrade Provisioning Problems (Service Isn't Active and Just Got Your Phone?):
877-345-7895 - Slight Wait Time

Sprint Employee Value Program (National Volume Discounts):
info@EmployeeValueProgram.com

Sprint Long Distance email address:
customer.servicenet@sprint.com

Sprint Complete Sense email address:
sprintphonemanager@sprint.com

here are alll executive number (the directors);

SPRINT EXECUTIVE CONTACT INFO

Adriano, Jerry - Customer Experience Executive | 913-762-8080 | jerry dot adriano at sprint dot com | KSOPHI0306 - 3C555 | 03503
Carter, Matthew - Base Management Executive | 913-794-2200 | matt dot carter at sprint dot com | KSOPHF0310 - 3A203 | 10000
Curran, Jim - BCS Executive | 913-762-1238 | jim dot m dot curran at sprint dot com | KSOPHE0210 - 2A101 | 07132
Digiorgio, Bryan - SVP Of Customer Care | 913-794-1705 | bryan dot digiorgio at sprint dot com | KSOPHF0410 - 4A603 | 10000
Garvey, Kim - Executive Assistant | 913-794-1671 | kim dot garvey at sprint dot com | KSOPHF0410 - 4A107 | 10000
Hallier, Shelley - Director | 913-794-1132 | shelley dot r dot hallier at sprint dot com | KSOPHF0402 - 4B465 | 10000

GARY FORSEE-CEO (703-433-4040) FAX 703-433-4352

Angelino, Mark - SBS Executive | 703-433-4440 | mark dot angelino at sprint dot com | VARESP0501 - 549 | NX9733 - 00100
Dziak Jr, John - Corporate Strategy Executive | 000-000-0000 | jack dot dziak at sprint dot com | VARESP01HR - HR | NX1482 - 10500
Fleming, Denise Russel - Director | 703-592-5536 | denise dot r dot fleming at sprint dot com | VARESP0501 - 575 | 01532
Foosaner, Robert - Govmnt Affairs | 703-433-4144 | robert dot foosaner at sprint dot com | VARESP0503 - 561 | NX1785 - 00100
Garcia, John - Cable JV Sprint Only | 913-794-1393 | john dot a dot garcia at sprint dot com | KSOPHF0302 - 3A603 | 18900
Giarraputo, Joy - Assistant | 913-794-1501 | joy dot e dot giarraputo at sprint dot com | KSOPHF0410 - 4A421 | 00937
Hill, Christie - Corporate Governance | 703-433-4216 | christie dot hill at sprint dot com | VARESP0513 - 503 | NX1289
Kelly, Tim - Chief Marketing Officer | 913-794-1670 | tim dot kelly at sprint dot com | KSOPHF0410 - 4A103 | 10000
Kennedy, Leonard - Corporate Legal | 703-433-4274 | len dot kennedy at sprint dot com | VARESP0513 - 502 | NX1209
Land, Meghan - Office of the CEO | 703-433-4094 | megan dot land at sprint dot com | VARESP0507 - 5030 | NX1652 - 10500
Price, Sandy - HR Executive | 913-794-1001 | sandra dot j dot price at sprint dot com | KSOPHF0310 - 3A127 | 00895
Saleh, Paul Office of CFO | 703-433-4436 | paul dot saleh at sprint dot com | VARESP0512 - 583 | NX0974 - 00100
Walker, Kathy - Chief Network Officer | 913-794-4000 | kathy dot a dot walker at sprint dot com | KSOPHF0310 - 3A377 | 01263
West, Barry - Chief Technology Officer | 703-433-4578 | barry dot west at sprint dot com | VAHRNF0401 - 4070 | NX5901 - CTO00100
White, Bill - Corporate Communications Executive | 913-794-1099 | bill dot white at sprint dot com | KSOPHF0310 - 3A103 | 00089

Gadgetgirl · #2 08-27-2007, 12:31 AM

Great thread and thanks!

D/\SH · #3 08-27-2007, 09:20 AM

no problem.... here to herlp ya guyz...... and hit the thnaks button for useful posts!!!!

VenumX · #4 11-15-2007, 01:11 PM

A couple other numbers:

Level 2 Tech Support (A different Number):
866-818-1944 - No Wait Time

Nextel Old Insurance (Signal):
888-352-9182 - Automated

Upgrade Provisioning Problems (Service Isn't Active and Just Got Your Phone?):
877-345-7895 - Slight Wait Time

D/\SH · #5 11-15-2007, 01:14 PM

Thanks Venum!!! i added your to the first post also and rep was great first post

Tigerz · #6 12-10-2007, 09:22 PM

CEO, Gary Foress
703-433-4040 Direct
703-433-4352 Fax
Office of the CEO
Meghan Land - 703-433-4094

didnt they fire him and at the same time drop 300,000 subscribers

D/\SH · #7 12-10-2007, 09:33 PM

yessir but we will keep it up there might be linked to somewhere else now

Tigerz · #8 01-28-2008, 03:55 PM

AL_CAPONE_X3 · #9 03-10-2008, 04:21 AM

which number would be best to call about never recieveing my mail in rebate for the 2nd time on 2 different phones on 2 different plans of 2 different names.

the odds of this happening twice i thought was very unlikely until it happened.

what should i tell them to make sure i get my money that is mine and if not something more since all of the hassle

robp23 · #10 03-10-2008, 04:22 AM

Just note the number for Exec services no longer works. The new number is 866.727.0665

D/\SH · #11 03-10-2008, 04:23 AM

“ Originally Posted by AL_CAPONE_X3 ”

which number would be best to call about never recieveing my mail in rebate for the 2nd time on 2 different phones on 2 different plans of 2 different names.

the odds of this happening twice i thought was very unlikely until it happened.

what should i tell them to make sure i get my money that is mine and if not something more since all of the hassle

call the direct line to rententions..... and also adding the numbers tigerz got to the first post.

AL_CAPONE_X3 · #12 03-10-2008, 04:30 AM

“ Originally Posted by D/\SH ”

call the direct line to rententions..... and also adding the numbers tigerz got to the first post.

ok ill be sure to call them because i gave them since august for my mogul rebate and never got anything.

the 2nd phone my touch i got like dec. 31st and still no rebate.

so im not sure if its to late to get my money from them and if i can get my money for both in the same shot. hopefully ill get my $200 or $250 or watever it is mail in rebate for both phones from them.

which numbers u adding? u telling me to call the one tigerz posted!? or just the direct one to rentensions

D/\SH · #13 03-10-2008, 03:46 PM

“ Originally Posted by AL_CAPONE_X3 ”

ok ill be sure to call them because i gave them since august for my mogul rebate and never got anything.

the 2nd phone my touch i got like dec. 31st and still no rebate.

so im not sure if its to late to get my money from them and if i can get my money for both in the same shot. hopefully ill get my $200 or $250 or watever it is mail in rebate for both phones from them.

which numbers u adding? u telling me to call the one tigerz posted!? or just the direct one to rentensions

just the head ponchos and all......... and retentions direct no wait time is already there.

BiG JeW · #14 03-10-2008, 04:31 PM

Lol.... Damn!!

Shenanigans · #15 03-10-2008, 08:25 PM

I guess when you tell them you work for home depot and you want to cancel your service cause t-mobile has cheaper plans they knock it 70% off. was spending over 100 a month now less than 50 lol. Why I have kept sprint for so long...they are my *****es

D/\SH · #16 03-10-2008, 08:37 PM

“ Originally Posted by Shenanigans ”

I guess when you tell them you work for home depot and you want to cancel your service cause t-mobile has cheaper plans they knock it 70% off. was spending over 100 a month now less than 50 lol. Why I have kept sprint for so long...they are my *****es

why would you tell them that you work for the home depot???? and t-mobile doesnt have any good ppc last i heard besides the wing and it only has a 200 mhz processor.

Shenanigans · #17 03-10-2008, 09:51 PM

D/\SH-
I was saying I told them I work for Home depot cause you get a 20% employee discount (use to work for them). Plus I also told them that tmobile had better plans not phones. they matched their 39.99 1000 anytime minutes plan took 10 bucks off my vision plan and then gave me my additional 20% off that. I decided to opt for the nights starting at 6 plan too since I was saving so much. Basically the girl hooked me up with a custom made plan for me since I have been with them since 2001

QUESTION-Should I have gotten a data plan? Or is the vision plan fine?

D/\SH · #18 03-10-2008, 09:52 PM

“ Originally Posted by Shenanigans ”

D/\SH-
I was saying I told them I work for Home depot cause you get a 20% employee discount (use to work for them). Plus I also told them that tmobile had better plans not phones. they matched their 39.99 1000 anytime minutes plan took 10 bucks off my vision plan and then gave me my additional 20% off that. I decided to opt for the nights starting at 6 plan too since I was saving so much. Basically the girl hooked me up with a custom made plan for me since I have been with them since 2001

nice bro thats the way to hustle.

D/\SH · #19 09-13-2008, 07:10 PM

free bump for a great list of numbers for all the loyal sprint customers out there.... i will update from my work list when i get a chance :>

csmartycssmarty · #20 09-13-2008, 07:17 PM

all i gotta say is wow... this is awesome info... great post!!!! now all i need to know is which one of these i need to call to get dashes job! lol. if i start calling one at a time you it shouldnt take more than a day or 2. lol!!!!!!

D/\SH · #21 09-13-2008, 07:19 PM

“ Originally Posted by csmartycssmarty ”

all i gotta say is wow... this is awesome info... great post!!!! now all i need to know is which one of these i need to call to get dashes job! lol. if i start calling one at a time you it shouldnt take more than a day or 2. lol!!!!!!

hahaha my number will remain unlisted for the mere fact that i dont want noobs calling me at work and asking questions lmao.

NINE'SICKS · #22 09-13-2008, 08:08 PM

unless ur STAFF, cus were all listed... but i text hardly ever call for u dash ill make the exception! romalol..

D/\SH · #23 09-13-2008, 08:09 PM

“ Originally Posted by NINE'SICKS ”

unless ur STAFF, cus were all listed... but i text hardly ever call for u dash ill make the exception! romalol..

lmao for sure but i think he was getting at my number for work lmao..... since i do work for sprint now :>

NINE'SICKS · #24 09-13-2008, 08:12 PM

oh, lol ... i dont know if i should ask here but what kinda pull do u have as far as getting ppl hired? txt/pm me if its better

csmartycssmarty · #25 09-13-2008, 08:15 PM

thats what i wanted dashes job... although if you want me to call you at work dash so you feel important i can do that... but id rather do it from the office across the hall then this indirect sprint store down in florida. lmao!!!!

NINE'SICKS · #26 09-13-2008, 08:21 PM

nah, im happy at my job... im just courious i couldnt imagine leaving CALIFORNIA

D/\SH · #27 09-13-2008, 09:54 PM

“ Originally Posted by NINE'SICKS ”

nah, im happy at my job... im just courious i couldnt imagine leaving CALIFORNIA

hahahah not much yet since i havent been around long but it is a love you have to have for ppc's. i sit around all day testing new phones and bulding roms for them.... than when my testing is complete i tell sprint if i think they should pick the phone up or not..... pretty fun and interesting job if i say so myslef :>

NINE'SICKS · #28 09-13-2008, 10:15 PM

yeah, i know what u mean ... i love tordo/skin or make icons but im realy holding back from making a rom of my own..

D/\SH · #29 09-13-2008, 10:20 PM

“ Originally Posted by NINE'SICKS ”

yeah, i know what u mean ... i love tordo/skin or make icons but im realy holding back from making a rom of my own..

yeah for sure bro we all got out own interests :> thanksfully or can you think of how the world would be if everyone was into the same thing...... how boring.

TweetyBear · #30 09-13-2008, 10:33 PM

“ Originally Posted by D/\SH ”

yeah for sure bro we all got out own interests :> thanksfully or can you think of how the world would be if everyone was into the same thing...... how boring.

yeah freaking boring. it's like everyone wwearing same color clothes

D/\SH · #31 09-13-2008, 10:35 PM

“ Originally Posted by TweetyBear ”

yeah freaking boring. it's like everyone wwearing same color clothes

that would be pimp if they were blue pants and a white shirt like wheres waldo.... than you would see D/\SH walking in a bright yellow and black sprint speed t-shirt lmao.

TweetyBear · #32 09-13-2008, 10:45 PM

“ Originally Posted by D/\SH ”

that would be pimp if they were blue pants and a white shirt like wheres waldo.... than you would see D/\SH walking in a bright yellow and black sprint speed t-shirt lmao.

lol repping sprint huh?:brows:

D/\SH · #33 09-13-2008, 10:49 PM

“ Originally Posted by TweetyBear ”

lol repping sprint huh?:brows:

only on the workdays :> (never am with customer service though)

mike6200 · #34 09-16-2008, 09:49 AM

Ive been overcharged for a year and i just caught it. Customer service at (nextel) said they would only refund 3 months ahhhhhhhhhh. Now im trying to call the retention numbers and they are not in service, anyone know what number I should call?

D/\SH · #35 09-16-2008, 11:28 AM

“ Originally Posted by mike6200 ”

Ive been overcharged for a year and i just caught it. Customer service at (nextel) said they would only refund 3 months ahhhhhhhhhh. Now im trying to call the retention numbers and they are not in service, anyone know what number I should call?

all you have to do since they were took down is call customer service and at the voice promp say cancel and that will bring you right to them.

BostonBull · #36 09-16-2008, 09:52 PM

is this addy still good? if not what address should I use?

bryan dot digiorgio at sprint dot com

D/\SH · #37 09-17-2008, 12:31 AM

“ Originally Posted by BostonBull ”

is this addy still good? if not what address should I use?

bryan dot digiorgio at sprint dot com

all emails should still be good.

Saleenpony90 · #38 09-17-2008, 01:35 PM

hey dash, do you have a good snail mail address to get in contact with a "upper" customer service exec. I must send a physical letter to express my concerns. can you help out any .. thanks bro.. was going to email jerry adriano, im over jerking aroung with reps and hangups..:40::40: thanks

D/\SH · #39 09-17-2008, 01:52 PM

“ Originally Posted by Saleenpony90 ”

hey dash, do you have a good snail mail address to get in contact with a "upper" customer service exec. I must send a physical letter to express my concerns. can you help out any .. thanks bro.. was going to email jerry adriano, im over jerking aroung with reps and hangups..:40::40: thanks

who do you want ill get it for you :>

BostonBull · #40 09-17-2008, 06:46 PM

I am having the same issues.

DASH Who should I email? Ill try that first then a physical letter may be necessary.

D/\SH · #41 09-18-2008, 12:51 AM

“ Originally Posted by BostonBull ”

I am having the same issues.

DASH Who should I email? Ill try that first then a physical letter may be necessary.

you could do the CEO of the company...

Saleenpony90 · #42 09-18-2008, 01:17 PM

Yo Dash thanks man, Do you have any suggestions on who would provide a prompt and actual an chance of a responce. In regards to getting a malfuncting/defective phone swapped.

D/\SH · #43 09-18-2008, 01:24 PM

“ Originally Posted by Saleenpony90 ”

Yo Dash thanks man, Do you have any suggestions on who would provide a prompt and actual an chance of a responce. In regards to getting a malfuncting/defective phone swapped.

just tell him all the problems that you know about the phone and say that the customer service adn retentions have been of no help to you.

Saleenpony90 · #44 09-18-2008, 01:31 PM

Right on, Thanks Do have that Physical address for Jerry A. ? and this a bit off subject but i;ve been a member since june (i think) and man i have learned so much, and man it's so true and i've seen you say this numerous times to the Noobs. "Read, Read and use the search button. " great work to all the staff here @ the main domain of Wckediden. thanks again for the new found skillz bro.

D/\SH · #45 09-18-2008, 09:43 PM

“ Originally Posted by Saleenpony90 ”

Right on, Thanks Do have that Physical address for Jerry A. ? and this a bit off subject but i;ve been a member since june (i think) and man i have learned so much, and man it's so true and i've seen you say this numerous times to the Noobs. "Read, Read and use the search button. " great work to all the staff here @ the main domain of Wckediden. thanks again for the new found skillz bro.

hahhahaha no problem and june is correct..... i can get it for you here in a little bit... actually still at work right now :<

Saleenpony90 · #46 09-23-2008, 04:28 PM

hey dash man, anything on that address?

D/\SH · #47 09-23-2008, 08:11 PM

“ Originally Posted by Saleenpony90 ”

hey dash man, anything on that address?

take a look through the thread there is email addresses everywhere, should be in there......

Saleenpony90 · #48 09-24-2008, 12:28 PM

10-4 dash, I need a physical address to mail my correspondence.
Thanks bro.

Saleenpony90 · #49 09-27-2008, 08:33 PM

got anything on that snail mail address.. thnx

D/\SH · #50 09-27-2008, 08:39 PM

“ Originally Posted by Saleenpony90 ”

got anything on that snail mail address.. thnx

http://consumerist.com/consumer/spri...ecs-240040.php

here you go bro... sorry been busy lately.......

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