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#1
01-13-2009, 11:22 PM
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Sprint Contact list and How to
Ok with all the hype of people getting phones for free and asking over and over again * tell me how you did it* *tell me who to call* *tell me what to say*.....i figured it was best to compile a list of things to say and some contact list for everyone. Now i found most of this stuff over at ppcgeeks and alot of credit goes to them.
This list was originally posted at sprintusers.com in 2007. If there are any edits to the numbers, go ahead and let me know. I'll update the list here. SPRINT CONTACT NUMBERS: Activations: 888-211-4727 888-328-4252 888-788-4727 888-715-4588 Activations No Wait Time (non automated): 866-516-8519 Business Customer Service: 800-827-1180 Business Customer Service (no wait time): 866-581-9266 877-297-4258 Business Retentions: 866-881-9571 877-812-1223 CEO, Gary Foress 703-433-4040 Direct 703-433-4352 Fax Office of the CEO Meghan Land - 703-433-4094 Collections: 800-808-1336 Corporate Headquarters (Higher-ups): 913-624-6000 703-433-4000 (automated directory) 800-829-0965 (automated directory) 913-794-0000 (automated directory) Credit Department: 800-639-6116 Customer Service: 800-480-4727 (option 1) 800-639-6111 877-909-4806 (option 2) 888-211-4727 (option 2) 888-312-0050 888-328-4252 (option 2) 888-788-4727 (option 2) Customer Service No Wait Time: 866-360-2159 866-744-7315 866-881-9571 877-206-4122 877-222-5006 Do Not Call Number: 888-382-1222 Employee Accounts: 866-250-2221 888-876-8381 Executive Services: 866-398-4606 888-569-4927 Fax Fraud Department: 888-788-0788 International Roaming: 888-226-7212 Legal Department: Kennedy, Leonard - Corporate Legal: 703-433-4274 800-829-0965 (need location and employee name, Legal Department is in Overland Park, Kansas) 913-794-1474 - Stewart S. Myers - Sprint Nextel, Senior Attorney Law Department 6200 Sprint Pkwy Eisenhower A Overland Park, KS 66251 Office of Privacy - Legal Department: 800-639-6111 Sprint Nextel Mail stop VARESP0403-A4112 2001 Edmund Halley Drive Reston, Virginia 20191 Loyalty group: 800-614-9021 866-800-7398 866-888-2483 Marketing: (number is for survey, not able to contact a representative) 866-877-9830 Marketing Opt-Out: 800-865-7786 National Business Plan: 888-312-0050 Nextel.com Sales Support Desk 866-289-8375 Opt-Out Number (Sprint Services Only): 800-865-7786 Payments / Internal Collections: 800-808-1336 800-399-2504 PCS & Nextel phones: 866-866-7509 800-974-2221 (option 3, then option 2) Porting Department: 877-688-1969 Power Vision / EVDO Support: 866-818-1944 Priority Team: 866-542-1258 Rebate Line: 800-477-4127 Residential Sales and Business Land Lines 800-877-7746 Retentions: *2 (at the voice prompts state "CANCLE") Retentions No Wait Time: 866-881-9571 877-766-7697 877-851-1832 Sprint Ambassadors: 888-296-8806 Sprint Care: 866-881-9571 Sprint Corporate Security: 800-877-7330 Sprint Direct: 866-306-7056 Sprint Directory: 800-829-0965 Sprint Employee Value Program (National Volume Discounts): 888-457-6294 Sprint Network Management Center (Cell Towers) 888-859-1400 Sprint Subpoena Compliance (Malice Phone Call Traces) Mailstop KSOPHM0206 6480 Sprint Parkway Overland Park, KS 66251 866-259-7534 913-315-0736 Fax Technical Support Tier 1: *2 (tell Claire Technical Support) 888-211-4747 (tell Claire Technical Support) Technical Support Tier 2: 866-588-9907 Tele Sales: 866-289-8375 888-253-1315 (option 3) Total Equipment Protection (TEP): 800-584-3666 USF Charge Information 866-770-6690 Vision / 3G Wireless Web Support Tier 1: 866-588-9907 Vision / 3G Wireless Web Support Tier 2: 866-818-1944 WLNP Priority Help Link: 877-888-1518 (Password 4357# (HELP#)) On Your Sprint Phone: Accessory Purchases #222 Airtime Usage *4 American Airlines Flight Information #22 (#AA) Bill Payment *3 Charles Schwab Direct #724 Customer Service *2 Referral Credit System #733 (#REF) Retentions *2 (tell Claire you want to cancel) Tower Resync *18 Spanish Option *5 Voice Command *-> (talk) #->(talk) PreCash Payment System #2274 (#CASH) Western Union #986 Email Address: Ecare email addresses: Code:
ecare@cc.sprintpcs.com ecare1@cc.sprintpcs.com ecare2@cc.sprintpcs.com ecare3@cc.sprintpcs.com Customer Service email address: Ambassador Program email address: Marketing Opt-Out: Sprint CEO and COO: President and COO, Len Lauer: CEO, Gary Foress: 703-433-4040 Direct 703-433-4352 Fax Sprint Employee Value Program (National Volume Discounts): Sprint Long Distance email address: Sprint Complete Sense email address: How to Complain Guide And here is a pdf that is a list sprint gives CS representatives to read from when dealing with issues. Code:
Hope this helps most people in dealing with issues and receiving things free....ENJOY!!!!!!! 
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| The Following 2 Users Say Thank You to TaylorSPJ For This Useful Post: | ||
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1LOMOFO (01-14-2009), crazaytalent (01-14-2009)
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#2
01-14-2009, 12:07 AM
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Re: Sprint Contact list and How to
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#3
01-14-2009, 12:08 AM
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Re: Sprint Contact list and How to
nice find on this T... im gonna have to dig deep on this !...thnx
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#4
01-14-2009, 12:26 AM
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Re: Sprint Contact list and How to
Quote:
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| Tags |
| contact, list, sprint |
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