[READ ME] Sprint HTC Touch Pro Manufacturing Defect In Chrome - Free Replacement

[scott8813]

Sprint HTC Touch Pro Manufacturing Defect In Chrome - Free Replacement



It appears that there is a manufacturing defect in some of the Sprint HTC Touch Pro handsets. Good news for you and many other people, Sprint is well aware of this issue dealing with the cracks in the corners of the HTC Touch Pro. The problem with the chrome involves very small cracks which are appearing on the edges of the phone. You wont notice the cracks unless you look very hard. However, Sprint is well aware of this issue and are swapping out defective Touch Pro handsets with replacements.
If you have these cracks on your phone, and you bought your phone from a Sprint store, to go to your nearest Sprint store and ask them to swap it out. If they try and give you the run around and act like nothing is wrong, tell them to look at their known issues log, which should note the defect with the chrome.
Crack in the chrome. Click to enlarge

My friend, who works for Sprint and other providers, tells me that you should seek a replacement phone at the original place of purchase if A) you purchased the phone from a reseller and B) you are within 30 days of the initial purchase date. For example, if you bought your Touch Pro 2 weeks ago at a Best Buy, go to the same Best Buy for a replacement. After those 30 days, you should seek replacement at a Sprint store.
Luckily for me, I can get a new and shiny replacement. If you dropped your phone (like I did) and have some nasty dents and scratches, you can easily get a replacement if your chrome has cracks. I plan to get a replacement after my InvisibleSHIELD comes in, that way I can pick up a brand new phone with zero scratches and protect it right away. I strongly urge anybody with an HTC Touch Pro to look into full body protection because the phone is extremely prone to hairline scratches and dents.

[D/\SH]

yup this is a very well known problem especially with the first batch of sprint issued phones as well as the first batch of the best buy stocks also...

[spivey8]

called in tonight because the chrome on the side of my phone cracked, so they are sending me another one out. I might just sell this new one and get the Palm Pre lol but im sure i wont :)


had to calling 3 times but got it done.

[D/\SH]

Originally Posted by spivey8

called in tonight because the chrome on the side of my phone cracked, so they are sending me another one out. I might just sell this new one and get the Palm Pre lol but im sure i wont :)


had to calling 3 times but got it done.

dont go with the pre... there will be no custom roms for it and also you will have a hard time finding paps that work with the screen resolution.

[BiG JeW]

Originally Posted by D/\SH

dont go with the pre... there will be no custom roms for it and also you will have a hard time finding paps that work with the screen resolution.

this is true.. but its a sexy @zz phone!

[ohthebaby]

Originally Posted by 13iG Je\/\/

this is true.. but its a sexy @zz phone!

+1 agreed as far off as that phone is from winmo and the fact we wont be able to mod and rape it as we do our winmo devices it looks and sounds pretty bad ass will def pick one up winmo is killin me big maybe we buy a few bulk buy and theyll give us a discount ;)

[V I P]

I bought my phone from Best Buy and one of my corners has this small line....but all the other ones are chipped from me dropping lol. I wonder if I could get a new one for free.

[PHE-NOM]

Originally Posted by V I P

I bought my phone from Best Buy and one of my corners has this small line....but all the other ones are chipped from me dropping lol. I wonder if I could get a new one for free.

it wont hurt to try bro! might as well call them up.

[Sh0wNuF]

Originally Posted by V I P

I bought my phone from Best Buy and one of my corners has this small line....but all the other ones are chipped from me dropping lol. I wonder if I could get a new one for free.

it should because I remember reading in one of the threads that the pros where the chrome has cracks are also more succeptible to chipping when you drop them

[spivey8]

well i got my first touch pro refurb today and this already has a hair line crack about to happen... plus the chrome has chips in it already.... i think im going to go to the sprint store and get them to swap this out with a new one.... im very picky with my phones and my old one that has a crack in the chrome doesnt have anything else wrong with it.

what do you guys think i should do?

--------- New Post Merged on 14/4/2009 at 11:31:37 --------

O yeah and the wrong battery model bhtc690011l wtf

--------- New Post Merged on 14/4/2009 at 03:17:31 --------

ok went to the store and they said i had to call sprint because they are the ones that sent the replacement, so i did that and now they are send me out a brand new phone and ill get it tomm..... might just sell it and use my old centro till something else comes out.

[jagged]

Ibought mine new from an ebayer so I probably wont be able to get mine replaced. I did buy a square trade warrenty. my phone does have a crack in the crome. I coulodnt figure out how it got there as i have never dropped it

[spivey8]

Originally Posted by jagged

Ibought mine new from an ebayer so I probably wont be able to get mine replaced. I did buy a square trade warrenty. my phone does have a crack in the crome. I coulodnt figure out how it got there as i have never dropped it

you should be able to, just call them up and talk to ADVANCE TECH SUPPORT.


the dot head told the adv tech that i had a cracked SCREEN lol wtf

I SAID CHROME NOT SCREEN hahahaha

[jagged]

okay thanks ill give it a try!